Stories by athousandsteps

EU-sponsored report says GenAI's 'fair use' defense does not compute

Scientists hiding AI text prompts in academic papers to receive positive reviews

A CX Leaders Guide to Embracing AI

SuiteCRM – open-source CRM that can be self-hosted

Europe is looking for alternatives to US cloud providers

What Customers Want from Self-Service Support

Customer loyalty starts with better support

How to Implement AI Without Fear

iOS 18.3.1 update fixes security flaw used in "sophisticated attack"

Why System Bloat Can Hurt a Contact Center

Ways to Create Success as a Contact Center

DeepSeek spooks American tech industry as it tops the Apple App Store

Customer Service Soft Skills

You don't need a smartphone: a guide to downgrading your device

Allstate used GasBuddy and other apps to track driving behavior: lawsuit

Health Care AI Requires a Lot of Expensive Humans to Run

New York starts enforcing $15 broadband law that ISPs tried to kill

Microsoft tests 45% M365 price hikes in Asia-Pacific

Cloud Contact Centers: Myths vs. Reality

What Is Agentic AI?

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