Stories by athousandsteps

Russian ship that sank may have been carrying nuclear reactors to North Korea

Researchers isolate memorization from reasoning in AI neural networks

The Cruise Ship Graveyard Caused by Covid

OpenDesk by the Centre for Digital Sovereignty

Sight of someone potentially infectious causes immune response

Research shows Google AI Overviews reduce website clicks by almost half

BYD has caught up with Tesla in the global EV race

EU-sponsored report says GenAI's 'fair use' defense does not compute

Scientists hiding AI text prompts in academic papers to receive positive reviews

A CX Leaders Guide to Embracing AI

SuiteCRM – open-source CRM that can be self-hosted

Europe is looking for alternatives to US cloud providers

What Customers Want from Self-Service Support

Customer loyalty starts with better support

How to Implement AI Without Fear

iOS 18.3.1 update fixes security flaw used in "sophisticated attack"

Why System Bloat Can Hurt a Contact Center

Ways to Create Success as a Contact Center

DeepSeek spooks American tech industry as it tops the Apple App Store

Customer Service Soft Skills

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