Stories by athousandsteps

Allstate used GasBuddy and other apps to track driving behavior: lawsuit

Health Care AI Requires a Lot of Expensive Humans to Run

New York starts enforcing $15 broadband law that ISPs tried to kill

Microsoft tests 45% M365 price hikes in Asia-Pacific

Cloud Contact Centers: Myths vs. Reality

What Is Agentic AI?

Global leaders are warming up to Starlink

Why Customer Journey Mapping Matters

The Total Cost of Contact Center Tech

Proactive vs. Reactive Customer Service

Hospitality in Customer Service: Lessons from Japanese Omotenashi

The Raspberry Pi 5 now works as a smaller, faster kind of Steam Link

How (and Why) to Upskill and Reskill Customer Service Agents

Licking this "lollipop" will let you taste virtual flavors

Workforce Management: 5 Simple Strategies

Qubit that makes most errors obvious now available to customers

Integrity-Driven Practices for Eco-Friendly Customer Support

Clues to Windows Intelligence found in Windows 11 builds

New secret math benchmark stumps AI models and PhDs alike

Anthropic hires its first dedicated "AI welfare" researcher

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