Stories by bscanlan

Intercom's model beats GPT 5.4 and Sonnet 4.6 at customer support resolutions

Intercom create a custom model for customer support

Running a Reliable Service on LLMs

AI doubling capacity in Intercom engineering

Lessons from Leading Business Systems

Technical strategies to embrace and avoid when scaling your startup

The Problem with Acronyms

Amazon Honeycode – build web and mobile apps without writing code

A free and open source site that lets you and your friends watch movies together

How much of the average mobile app design is text? 36%

Executive Order on Maintaining American Leadership in Artificial Intelligence

Build Boring Software, a talk by Intercom about building software the boring way

Public apology for major HubSpot outage

Making the transition from consultant to product engineer

How to run 1:1 meetings that work for 2

People leave managers, not companies

Intercom publishes growth and revenue metrics

Intercom supporting Muslims in tech looking to relocate out of the USA

AWS announces launch of us-east-2 (Ohio)

Blue Origin unveils New Glenn, a monster rocket to fly by decade’s end